![]() To edit your billing and/or shipping address, follow the directions above in "Where do I make changes to my account?", and select the "Address Book" section. How do I change my billing and/or shipping address? After logging in, you will have access to your general account information, address book, wish list, and order history. To edit your account information, go to the My Account section. ***Due to the impact of COVID-19 and increased order volumes, orders may be delayed.*** Back to Top 09. We use only verified phone numbers in an effort to further ensure your order's security. Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We were provided a credit card billing address that could not be verified with your credit card issuer.We were unable to obtain a proper credit approval for your purchase.If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following: Orders are generally processed within 24 hours. ![]() If you have not received your confirmation, please double check the email address you provided. In addition, we will send you another email confirmation after your order has shipped. Yes, we automatically send you an email confirmation of your order. You can check on the status of your order by clicking on the Order History page in the 'My Accounts' section of our online store. How do I check the status of my order, return or exchange? ![]() If an item is unavailable, it will be reflected on the product page. But we're always adding great new offers to our site, so make sure to check back often. Some of our offers are only valid for a limited time. Please note only one offer code can be applied per order. To redeem a promotion, simply enter the code you received in the box titled "Offer Code" during the checkout process. Please contact us at 1-88, or through our Contact Us section. What if I am having trouble ordering from your online store? How do I contact Customer Service?Ĭlick here to contact us. What if I didn't find my question here?Īnswers 01. What features will be available on the Neutrogena Skin360® web experience? What are important dates to know for the Neutrogena Skin360® app being discontinued? How can I access or download my data from the Neutrogena Skin360® app? Is there anything I need to do prior to the Neutrogena Skin360® app being discontinued? What will happen to my Neutrogena Skin360® account? Why is the Neutrogena Skin360® app being discontinued? How do I get the free gift with my purchase? There’s a better deal on this product today, can you honor today’s deal or cancel my other order? What if the item I want is out of stock? Will you honor the promotion? Am I able to stack promotions? Can I combine promotions or promotion codes? ![]() How can I be removed from your email list? Why can't I purchase more than 10 units of any single product? What if the product I ordered on the site looks different than the product I received? ![]()
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